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FREQUENTLY ASKED QUESTIONS
SHIPPING & RETURNS for SALSACHATA items
1.- Can I return an item after the 14-day return window has expired?
Unfortunately, we cannot accept returns after the 14-day return window has expired. We encourage you to carefully inspect your item upon receipt and contact us immediately if there are any issues.
2.- What is the process for returning an item?
To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you further instructions on how to proceed.
3.- Who is responsible for the return shipping cost?
The customer is responsible for the return shipping cost unless the item received is defective or incorrect. If this is the case, please contact our customer service team for further assistance.
4.- How will I know if my return has been received and processed?
We will notify you via email once we have received your return and once it has been processed. Please allow us 30 to 45 calendar days to process your return.
5.- How long does it take to receive my refund once my return has been processed?
The timing of your refund may vary based on your payment provider's policies, but you can expect to receive it within 10 business days.
6.- Can I exchange an item instead of receiving a refund?
We currently do not offer exchanges, but you are welcome to return the item and place a new order for a replacement.
7.-What items are not eligible for return?
The following items are not eligible for return: Items marked as final sale, gift cards, and items that have been used or damaged after receipt. Please review our return policy for more information.
8.-Can I return an item without the original packaging?
To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. If the original packaging is not available, please contact our customer service team for further assistance.
9.-What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the item and provide photos of the damage or defect. We will provide you with further instructions on how to proceed with the return or exchange.
10.- Can I cancel an order and receive a refund before it ships?
Yes, you can cancel an order and receive a full refund before it ships. Please contact our customer service team as soon as possible if you need to cancel your order.
11.-What if my item was lost or stolen during the return shipping process?
We recommend that you purchase tracking and/or insurance for your return shipment, as we cannot be held responsible for lost or stolen items during the return shipping process. Please contact the shipping carrier for further assistance if your item was lost or stolen during shipping.
EVENTS
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Privacy Policy, Terms and Conditions, Return and Refund Policy: For more information on our privacy policy, terms and conditions, return and refund policy, and best deals, please refer to the corresponding pages on our website.